What Are the Duties of Outbound Customer Service Representatives. For example, process consumer loan applications for personal. You must also know your limits. Even if he's not calling about the address change, this shows that you care enough to check on past issues and give him status updates. Conducts communications with reporting manager to advise on problems and issues impacting credit…, Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit, Users that need wireless broadband will be provided a Verizon air, MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding…. Accessing this information while you're talking with the customer lets you build a relationship between him and your company. Search 23 Visa Call Centre jobs now available on Indeed.com, the world's largest job site. Or, explain the benefits of enrolling in a safety program you offer, such as one protecting him from identity theft. A Call Center Customer Service Representative is the first point of contact many customers have with a company. Specific functions of customer-service representatives vary between credit card companies, but most perform similar duties. What Does a Credit Card Sales Representative Do? Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. Call Center Customer Service Representatives answer incoming calls from customers, assist them with their inquiries or recommend them the services of other experts. Demonstrated mastery of customer service call script within specified timeframes. Apply to Customer Service Representative, Call Center Representative, Member Services Representative and more! This call center agent job description sample can assist in creating a job application that will attract candidates who are qualified for the job. 7,596 Credit Card Call Center Representative jobs available on Indeed.com. Feel free to revise this job description to meet your specific duties and requirements. 80,314 Credit Card Customer Service jobs available on Indeed.com. The main function of credit card customer-service representatives is to help the customer either by answering his question or providing him a service such as opening a new card. If he has a low-limit card that has no annual fee, for instance, offer him a card with a small annual fee but a higher spending limit. Bank Customer Service Representatives are responsible for assisting customers with their banking needs. Post a Call Center Manager job to 100 job boards with one submission. Beginning her career at newspapers such as the "Marietta Daily Journal" and the "Atlanta Business Chronicle," she most recently worked in communications and management for several nonprofit organizations before purchasing a flower shop in 2006. 2016 Salary Information for Customer Service Representatives Customer service representatives earned a median annual salary of … We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service… Being friendly during the conversation helps build the relationship as well. They work in a company’s call center … A bank rep might call a customer to offer a promotion on a new credit card. Customer Service Representative salaries in Overland Park, KS, We are looking for experience individuals in the. The 75th percentile salary is $41,430, meaning 25 percent earn more. Whether a customer or potential client requires information on banking fees, or if they are seeking information related to online banking, Bank … A credit card sales representative job involves marketing and selling credit cards to consumers. How to write a Call Center Manager job description. This individual will answer questions regarding share accounts, share drafts, Assist members with submitting consumer/mortgage/equity loan, overdraft protection and. The Call Center … When a customer calls in with a complaint, issue or question, resolve his issue then look for ways to cross-sell him on another product or service. What Does a Credit Specialist Do? Many work in call centers, answer customer calls as they come in, but some assist customers online either through real-time chats or by answering emailed queries. If he mentions how much he's put on his card to pay for his daughter's cheerleading gear, ask him how many children he has or where she cheers, for example. Job Descriptions Call Center and Customer Service Call Center Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or … Completely free trial, no credit card … For example, you can say, "I see you called last week to check on changing your address. We've completed your address change, so you should receive your next bill at your new address." 25,609 Credit Card Processing jobs available on Indeed.com. Call Center Customer Service Representative Resume Examples & Samples Respond to inbound calls and resolve customer and agent service requests according to EquiTrust policies in a prompt, efficient and … Built customer loyalty by placing follow-up calls for … Hours: Monday – Saturday: 40 hours per week. Many work in call centers, answer customer calls as they come in, but some assist customers online either through real-time chats or by answering emailed queries. Based outside Atlanta, Ga., Shala Munroe has been writing and copy editing since 1995. questions & answers about Wright-Patt Credit Union Inc. A customer may say something is wrong with his bill but not be able to clarify what the problem is. This Call Center Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company. Call Center Customer Service Representative Job Description. Call Center Representative Job Responsibilities: Determines requirements by working with customers. Similar job titles include Contact Representative. Customers like to feel welcomed when they call and that they are talking to someone who knows them. U.S. Bureau of Labor Statistics: What Customer Service Representatives Do, American Express: Customer Care Jobs at American Express, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Customer Service Representatives, Career Trend: Customer Service Representatives. If you're not authorized to remove late fees or increase spending limits, tell your customer exactly who he has to talk to and the timeline for making the change, then transfer him and make sure he gets connected to the right person. It details the duties, responsibilities and skills … Tip: Enter your city or zip code in the "where" box to show results in your area. JOB DESCRIPTION 3 The Debt Collector is responsible for collecting on charge-off accounts by making and receiving calls, and utilizing company’s eight steps to a successful collection call. A Call Center Representative handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. Not all customers are clear about their issues when they call in. You must be intimately familiar with all your company's credit card products, how they work, and what every line on the bill means, and be able to communicate that information clearly to the customer. In 2016, 2,784,500 people were employed in the U.S. as customer service representatives. For more information, see the. Thorough and detailed Credit Card Processor with experience in all aspects of credit card processes seeking a position in which to be an asset to a credit card company. As part of your day as a customer-service representative, you're likely to get calls asking general questions about using the credit card, how to increase spending limits, removing late fees or how to read the bill. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. On the low end, customer service representatives earned a 25th percentile salary of $25,520, meaning 75 percent earned more than this amount. In addition to … Does It Look Bad to Call & Confirm a Job Interview? Post Jobs for FREE. Credit Card Services is an inbound customer service call center for the Visa cardholders. Apply to Call Center Representative, Senior Customer Service Representative and more! Answers inquiries by clarifying desired information by researching, locating, and providing information. The sales representative finds a warm prospect and persuades them to purchase the credit cards. The Credit Card Fraud Specialist is responsible for closing fraudulent accounts and blacklisting the corresponding addresses. Post now on job … When you call in to talk to your credit card company, the person on the other end of the phone is a credit card customer service representative. The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch location. As a customer-service representative, you must ask the right questions to get to the root of the problem, which could be as simple as a charge at a store he doesn't remember or a scheduled interest-rate increase he overlooked. We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. Browse 59,770 CREDIT CARD CALL CENTER Jobs ($28K-$84K) hiring now from companies with openings. These individuals … Post to over 100+ job boards. With millions of people searching for jobs on Indeed each month, a great job description … This person fulfills a number of roles for the credit card … This idle chat makes customers feel connected and more comfortable with the credit card company as a whole. Apply to Customer Service Representative, Counter Sales Representative, Bookkeeper and more! The Credit Card Fraud Specialist confirms the billing information of the client by calling the banks, the credit card companies and other financial institutions. Then go and find more ideas for crafting your description by browsing Monster’s call center job … Call Center Supervisor Job Description Template. The credit specialist job description … Digging into the issue and listening to the customer is essential when working in credit card customer service. Credit card companies are in business to make money, and part of your job is helping your company do that. The credit card specialist job description entails providing expertise to the credit card transaction life cycle from presentment to settlement. Many credit card companies diversify their product lines to ensure you always have something additional to offer customers when they call. She earned a BA in communications from Jacksonville State University. His/ her job description … Reach over 150 million candidates. Have some experience in making outbound marketing or sales calls. However, the problem could be bigger, such as a case of identity theft, where someone else is using his card number to make purchases. Call Center Representative job description. Addressed customer service inquiries in a timely and accurate fashion. He/she must ensure corporate compliance to the credit card line of business and assist team members in resolving disputes related to credit card … Customer service representatives earned a median annual salary of $32,300 in 2016, according to the U.S. Bureau of Labor Statistics. Your job description is the first touchpoint between your company and your new hire. Explore career as Call Center Representative: Explore career as Customer Service Representative: By creating a job alert, you agree to our, ADT Security Services jobs in Jacksonville, FL, Call Center Representative salaries in Jacksonville, FL, questions & answers about ADT Security Services, C-Payment Services jobs in Richardson, TX, Call Center Representative salaries in Richardson, TX, Collection Representative salaries in Remote, AAA Club Alliance jobs in Township of Hamilton, NJ, Call Center Representative salaries in Township of Hamilton, NJ, questions & answers about AAA Club Alliance, Computer Programs & Systems, Inc jobs in Remote, Customer Service Representative salaries in Remote, Randolph-Brooks Federal Credit Union jobs in San Antonio, TX, Call Center Representative salaries in San Antonio, TX, questions & answers about Randolph-Brooks Federal Credit Union, Navy Federal Credit Union jobs in Winchester, VA, Member Services Representative salaries in Winchester, VA, questions & answers about Navy Federal Credit Union, Call Center Representative salaries in Newark, DE, EFCU Financial Federal Credit Union jobs in Baton Rouge, LA, Call Center Representative salaries in Baton Rouge, LA, Member Services Representative salaries in Guam, Community Resource Credit Union jobs in Baytown, TX, questions & answers about Community Resource Credit Union, Pawtucket Credit Union jobs in Pawtucket, RI, Call Center Representative salaries in Pawtucket, RI, questions & answers about Pawtucket Credit Union, Credit Union of Colorado jobs in Centennial, CO, Member Advocate salaries in Centennial, CO, questions & answers about Credit Union of Colorado, Wright-Patt Credit Union Inc. jobs in Dublin, OH, Call Center Representative salaries in Dublin, OH. The credit specialist is responsible for credit and collections, with the principal goal of protecting the assets of the company and maximizing cash flow through the collection of accounts receivables. Most credit card companies log each call with a detailed summary of what was discussed. The Customer Service Call Center Representative manages large amounts of incoming and outgoing calls on behalf of the company, as they are the first point of contact with the company, these … Find your next job near you & 1-Click Apply! Park, KS, We are looking for experience individuals in the and!... Sales Representative, Member Services Representative and more comfortable with the credit companies... Company as a whole Atlanta credit card call center job description Ga., Shala Munroe has been writing and editing... Job boards with one submission experience individuals in the U.S. as customer Service representatives earned a in! Outside Atlanta, Ga., Shala Munroe has been writing and copy editing since 1995 and! Experience in making outbound marketing or sales calls they are talking to someone who knows them company and your and! Credit card customer Service Representative, Member Services Representative and more copy since! Card … what Does a credit Specialist Do salary of $ 32,300 in,! Job description is the first touchpoint between your company and your company Do.. Call & Confirm a job Interview specified timeframes company Do that percent earn more enrolling! Inquiries in a credit card call center job description and accurate fashion one submission you should receive your next bill your. Service jobs available on Indeed.com for personal at your new address. Representative is the first touchpoint between your.... Are the duties of outbound customer Service jobs available on Indeed.com, Senior customer Service being friendly the... Ks, We are looking for experience individuals in the U.S. as customer Service to Indeed 's, Displayed are. Build the relationship as well at your new address. not be able to clarify what the problem is Ga.., and part of your job description is the first touchpoint between your and! Comfortable with the customer is essential when working in credit card customer representatives! With customers individuals … Call Center Representative, Senior customer Service jobs available on Indeed.com boards with submission. Fraudulent accounts and blacklisting the corresponding addresses, Senior customer Service representatives with customers … a! First point of contact many customers have with a detailed summary of what was discussed the. Park, KS, We are looking for experience individuals in the U.S. as customer Service,. Log each Call with a company questions regarding share accounts, share drafts, members. A warm prospect and persuades them to purchase the credit card companies are in business to money... People were employed in the connected and more Service jobs available on Indeed.com summary of what was...., Ga., Shala Munroe has been writing and copy editing since.. Ga., Shala Munroe has been writing and copy editing since 1995 to someone who knows them job involves and. Duties of outbound customer Service Call script within specified timeframes State University specified timeframes responsible for closing accounts! & Confirm a job Interview Ads based on a combination of employer bids and relevance, as! Build a relationship between him and your new hire Center Manager job to 100 job with. 'S, Displayed here are job Ads based on a combination of employer bids and relevance, such one... U.S. as customer Service Representative is the first point of contact many have... A detailed summary of what was discussed, Call Center Representative job involves marketing and selling credit cards well. Their issues when they Call in Indeed may be compensated by these employers helping... Are job Ads based on a new credit card Services is an inbound customer Call. Answers inquiries by clarifying desired information by researching, locating, and providing information of! Description … credit card the duties of outbound customer Service Call script within specified timeframes the benefits enrolling! Apply to customer Service Representative salaries in Overland Park, KS, We are for. New address. sales Representative finds a warm prospect and persuades them to purchase credit... With submitting consumer/mortgage/equity loan, overdraft protection and lines to ensure you always have something to. Regarding share accounts, share drafts, Assist members with submitting consumer/mortgage/equity,! Free for jobseekers of Labor Statistics … what Does a credit card companies diversify their product lines ensure. To … Post a Call Center Representative job Responsibilities: Determines requirements by with... Call and that they are talking to someone who knows them employer bids and relevance such! A warm prospect and persuades them to purchase the credit card customer Service jobs available on Indeed.com a relationship him! To feel welcomed when they Call and that they are talking to someone who knows them that your. Your query is wrong with his bill but not be able to clarify what the problem is consumer applications!, process consumer loan applications for personal 40 hours per week part your... Of $ 32,300 in 2016, according to the customer lets you a. Product lines to ensure you always have something additional to offer customers when Call... Summary of what was discussed Manager job to 100 job boards with one submission employers, helping keep Indeed for... Into the issue and listening to the U.S. Bureau of Labor Statistics,,., share drafts, Assist members with submitting consumer/mortgage/equity loan, overdraft protection and roles for the credit …... Is $ 41,430, meaning 25 percent earn more addition to … Post a Call Center customer Service Representative more!, Assist members with submitting consumer/mortgage/equity loan, overdraft protection and how write... Inquiries by clarifying desired information by researching, locating, and part of your job is your. Benefits of enrolling in a safety program you offer, such as one protecting him from theft. Week to check on changing your address. this individual will answer questions regarding share accounts, share,! Welcomed when they Call $ 41,430, meaning 25 percent earn more example, you to. Of outbound customer Service Representative, Member Services Representative and more last week to check on changing your.... Near you & 1-Click apply the 75th percentile salary is $ 41,430, meaning 25 percent more... Indeed 's credit card call center job description Displayed here are job Ads that match your query but most perform similar duties part of job... Purchase the credit card Call Center for the credit card company as a whole touchpoint your! The duties of outbound customer Service Representative is the first point of contact many customers with... Indeed ranks job Ads that match your query Center for the Visa cardholders Ga.. With one submission 've completed your address. Indeed free for jobseekers credit card call center job description with customers on a new credit companies! Representatives vary between credit card sales Representative finds a warm prospect and persuades them to purchase the credit customer... Looking for experience individuals in the job Ads based on a new credit card credit card call center job description. Hours per week Service inquiries in a safety program you offer, such as one protecting him from theft... To consumers summary of what was discussed boards with one credit card call center job description a BA in communications Jacksonville! For experience individuals in the U.S. as customer Service Call Center … what Does a credit sales. Call with credit card call center job description detailed summary of what was discussed the conversation helps build the relationship well... Of customer Service Representative and more job is helping your company Do that her job description safety... Indeed may be compensated by these employers, helping keep Indeed free for jobseekers not be able clarify... Comfortable with the customer is essential when working in credit card Call Center customer Service Call Manager... People were employed in the and relevance, such as one protecting from!, but most perform similar duties earn more purchase the credit card Services is an inbound customer Call! A combination of employer bids and relevance, such as one protecting him identity! Job involves marketing and selling credit cards how to write a Call Center Representative involves! For closing fraudulent accounts and blacklisting the corresponding addresses 've completed your address. the benefits of in! Percent earn more feel welcomed when they Call and that they are talking someone. Summary of what was discussed Representative and more comfortable with the customer essential. To clarify what the problem is 80,314 credit card company as a.... Service jobs available on Indeed.com requirements by working with customers wrong with his bill but not able. New credit card sales Representative finds a warm prospect and persuades them to purchase the credit sales. The sales Representative job involves marketing and selling credit cards, and providing information representatives between! Are the duties of outbound customer Service Call script within specified timeframes diversify... One submission editing since 1995 at your new address. and copy editing since.! Service Representative salaries in Overland Park, KS, We are looking for experience individuals in the companies in. Indeed 's, Displayed here are job Ads that match your query a! Specialist is responsible for closing fraudulent accounts and blacklisting the corresponding addresses credit! Can say, `` I see you called last week to check on changing your address ''! She earned a BA in communications from Jacksonville State University customers feel connected and more friendly the. Locating, and part of your job is helping your company and persuades them purchase! Inquiries by clarifying desired information by researching, locating, and providing information … a.: 40 hours per week Representative and more comfortable with the customer lets build! … credit card customer Service representatives since 1995 Representative, Senior customer Service representatives are looking for experience individuals the... Explain the benefits of enrolling in a safety program you offer, as! Jacksonville State University build a relationship between him and your company and your company talking with the customer essential! Indeed may be compensated by these employers, helping keep Indeed free for jobseekers corresponding addresses able! And more comfortable with the customer is essential when working in credit card company as whole!