???? Community. The layouts were beautifully designed and the products available were endless. He was polite but didn't resolve my complaint. sofa and love seat arrived summer of 2012. Ordered sofa and loveseat -- wrong back cushions sent -- not the right filling. i would not recommend furnitureland south. Post comment Cancel. I have to furnish an entire home and I have no time for games. Not Now. When I sent over pictures of the dining room set with the wrong pulls on them and the 4 chairs that are broken, her response was “that never has happened before”. At Furnitureland South, we have endless options and Design Consultants to help you choose. I was transferred a few times and ended up with Kyle. "We cant deliver them because their are quality issues". We purchased a King Hickory sofa for almost $6,000. The first delivery went well. There is a rear warehouse of misc inventory. Review #408983 is a subjective opinion of poster. They have a professional / experiences staff...when problems arise they take care of them as... We purchased 4 Henredon kitchen stools. When I received the order they messed up the order and I received one side recliner and other stationary on the 3 piece (after coming I measured the length and double confirmed) and on the 4 piece I received both recliners. Already the seams are unraveling from the inside -- seams inside the cushions and the armrests are not even finisehd and are opening up. Couple weeks later he emailed they'd pick it up and refund cost. Actually last week we did get a response saying there are not enough hours in the day.! 179 reviews of Furnitureland South "One Million Square Foot of Furniture. Copyright © 2020 Consumers Unified LLC. Furnitureland South was first mentioned on PissedConsumer on Jan 11, 2008 and since then this brand received 30 reviews. Much difficultly now in getting a response from the sales assoc. Next time, I will purchase my furniture at stores closer to my house so, I can deal with people in person if there is a problem. When I asked the tech what he found, he stated he would submit his report to FLS and they would call me back with "their decision." Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Community. This was after much "he said, you said" and I was told I misunderstood and also has lost my chance to pick out another model. Thank you, you have successfully subscribed to our newsletter! I kid you not, there must have been thousands of tables, chairs and sofas. The day before delivery they took a look at what came from the manufacturer and found damaged chairs (stain issues). Review #503682 is a subjective opinion of poster. They come in damaged and we reject them. Specialties: Furnitureland South specializes in providing a world-class shopping experience for quality home furnishings through a commitment to excellence and integrity in value and service. Still sagging. Furnitureland South, The Design Network is the fastest growing TV network all about HOME. They don't return and I told them how to fix it. When I spoke to customer service and my sales rep, Meg **, both said that technician will come and confirm. What can we help you with? I posted my experience on FLS's Facebook page and received an immediate apology and statement that someone would contact me the next day to resolve the issue. If anyone is considering purchasing anything from this awful company - BEWARE. Option #1 is we can reorder them but the manufacturer wont have them until 12 weeks from now. To exchange the piece I need to pay the restocking fees. Design Consultant (12) Customer Service Representative (7) Delivery Driver (6) Designer (4) Floor Technician (4) See more Furnitureland South, Inc. reviews by job title. I made it clear with sales person (Mag **) on 3 piece I need both the recliner and on the 4 piece left side recliner and right I told long one which I showed the sample in the showroom (it's called Chaise which I didn't while ordering). 14 customer reviews of Furnitureland South. So FLS is right off of the highway. They sag and it's a new sofa! however, something in their system failed: the wrong item was written up or the wrong item was pulled for delivery. Took nearly 2 MONTHS to get new inside cushions. Five weeks passed, then seven. Please feel free to contact me at 336.822.3189 or toddgarcia@***.com. UPDATE: After reading the negative comments I made on their Facebook page, FLS contacted me and agreed to replace the mattress. Write a private message as Furnitureland South verified representative. See more of The Outlet at Furnitureland South on Facebook. Save time, save money, furnish your home - all at Furnitureland South. This company has so gone down hill. As I was cleaning the floor the following day I noticed that the legs of my bed were a completely different color the headboard part had a grey leg and the base part had a brown mocha color which was the original color that I specifically requested was to be changed. (10 weeks later). What happened? Comment Text. Design Consultant (12) Customer Service Representative (7) Delivery Driver (6) Designer (4) Floor Technician (4) See more Furnitureland South, Inc. reviews by job title. I ordered a Natuzzi leather sectional sofa with 3 and 4 piece. Furnitureland South, Jamestown (Caroline du Nord). Furnitureland South’s 17,000-square-foot Design Center, added in 2013, provides a central location where shoppers and sales associates can meet to choose and customize products, review … Log In. I called customer service and was told to send a picture. I agreed to wait another 2 months. decided it wasn't "right". See more of Tyson Lane - Furnitureland South on Facebook. Enjoy reading our tips and recommendations. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. They don't seem to care at all. Furnitureland South, Inc. Within 6 months the cushions are all worn down and very uncomfortable. One of the best Mattresses, Consumer Goods business at 2200 S Main St, High Point NC, 27263. Log In. Furnitureland South is the largest furniture store in the world with over 1.3 million square feet of showroom space. Furnitureland South allows you to gain access to jaw-dropping home tours, top trends, and tricks of the trade from the interior experts and personalities you love. Walking it was insane. I had several huge issues with my order (all due to the manufacturers) but they did everything they needed to do to make sure my orders were taken care of. Create New Account. About Us; Blog; Careers; Contact; Our Sustainability Policy ; Related Sites. They suck. Contact Furnitureland South Customer Service. Review #538233 is a subjective opinion of poster. I recommend you do too! The price level of this organization is high according to consumer reviews. Design Center. This place is ridiculous. Comment the review as Furnitureland South verified representative. All Rights Reserved. They even force you to sign a contract so even with terrible customer service (and 5 months of mistakes and delivery time!!) Be the first one to find this review helpful. When the chairs came in for the second time, they dragged their feet about setting up delivery so I sent an email to CS and salesman asking for them to be expedited. See more of Tyson Lane - Furnitureland South on Facebook. Reviews by Location. We're still waiting for the replacement and our contact doesn't respond to calls or emails. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Tyson Lane - Furnitureland South. Sign up to receive our free weekly newsletter. This company is not yet accredited. 6 weeks later they called to setup delivery which was setup for 2 weeks later. Walking it was insane. 177 reviews of Furnitureland South "One Million Square Foot of Furniture. I kid you not, there must have been thousands of tables, chairs and sofas. I give them the first chance on everything I buy, and if they have access to it... the price is always the best... including anything my clients find on the web. 73 reviews from Furnitureland South, Inc. employees about Furnitureland South, Inc. culture, salaries, benefits, work-life balance, management, job security, and more. I told them I wanted my money back to which they said I had to pay 33% restocking fee or $278. She then said "if you cant paint it I will have to reorder the whole bed because the legs are attached to the headboard and that will take about another 2 months". Its location on this page may change next time you visit. Products | Free Shipping Options | Call (336) 822-3400 for the Furnitureland South Low Price Guarantee | Some restrictions may apply Is junk. Review #375927 is a subjective opinion of poster. Community See All. They are very quick to take your money and place the order and then it's CRICKETS... We spent a lot of time and money at Furnitureland South and all we’ve received in return are faulty products and terrible customer service. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. He said there has to be 1 1/2 inch depression in the mattress to consider it defective. Reviews. Walking it was insane. They will tell uou anything to get a sale and your money. When I contacted the local retailer here in Michigan, their price for the same set was LOWER than Furnitureland South! Review #1223256 is a subjective opinion of poster. Unsubscribe easily. DO NOT order fron this company. The order was input incorrectly and when I pointed it out to the sales rep about a week later she said "oh sorry it was my mistake" I will call Bernhardt and make the changes. or. FLS never called me back with their decision, so I called them approximately three weeks later. Blog article. EXPLORE THE CAMPUS . I do not know how they can tell from a picture that the foam is worn out. Create New Account. Huntington House Swivel Glider Reclining Chair. It's too bad I had to take to the Internet to get this resolved but we are very happy now. After 16 weeks I didn't receive any call, I called the customer service and they mentioned that, "We delivered the correct product." Am now told it would only be a new cushion, not the entire couch and that I must have misunderstood. Log In. I've had to follow up with three calls to them. I drove to Furniture Land South to purchase furniture for my whole entire house. FLS has a vast array of furnishings and lighting. I have spent over 100k only to receive some pieces and the pieces I have received came in broken. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I was waiting for new piece to deliver. Open Now. Technician came and he confirmed that we received the wrong pieces. When contacted Furniture Land SOuth they raised their hands to us. Reviewed December 27, 2014 Furnitureland South is an amazing place for furniture shopping. Despite some of the bad reviews I have seen... this has not been my experience. NOT. The delivery came in on October 9th. Review #442671 is a subjective opinion of poster. That's insane. Reasons to Purchase a Sectional. . Review #698417 is a subjective opinion of poster. I’d like the opportunity to see if there is anything I can do to make this situation better. Two months later the couch cushion was "broken" down in the center and badly wrinkled, the ends were like rocks. They could have cared less that at this point. Create a digital wish list for your dream home at Furnitureland South! 38 Furnitureland South reviews. Furnitureland South ranks 187 of 1474 in Furniture and Decor category. the real measure is how they respond to the mistake. So FLS is right off of the highway. I haven't physically visited the store; however, I'm in the process of ordering 2 bedroom suites. FAQ. We bought new Hooker Furniture products. I drove to Furniture Land South to purchase furniture for my whole entire house. Read hones reviews on US-Reviews from customers using their services. One of the many factors to consider when purchasing living room couches or sofa and loveseat combinations is the size of your room. Something that should be a happy moment and an enjoyable time will only end up being miserable. This company has drastically reduced its staff levels to help pay for their latest building addition. they don't respond. Review #551991 is a subjective opinion of poster. I ordered a dresser 3 weeks ago and got an email saying that it had been discontinued. As for the other furniture, I am still waiting for and just keep getting lied to. Photos. All this says is to avoid Furnitureland. of retail space &… The overall rating of the company is 2.2 and consumers are mostly dissatisfied. I told him then they should not mislead buyers with false promises. Ratings and reviews have changed. I have been extremely satisfied with my experience and the people behind the orders. That's insane. Forgot account? I was told that it will take 2-3 months since its custom and that I should have it by beginning of October. The couch would be replaced with a new one only two cushions. But with even less staff, their service capability is seriously diminished. Furnitureland South has every possible configuration of sectional sofas that your heart and home could desire. How do I know I can trust these reviews about Furnitureland South? We are the World's Largest Furniture Store, featuring more than 1.3 million square feet and 1,000 brands of quality home furnishings. Is it a cozy place or a grand space? Over 1.3 million square feet of outdoor, dining room and bedroom furniture. Two nightstands for my daughter were delivered at the same time and I regret that I did not unpack and inspect them at delivery. My sales rep. tells me to call the delivery department. Furnitureland South Overview. Sincerely, Todd Garcia, Service Manager, Furnitureland South. I was ecstatic. We are the World's Largest Furniture Store, featuring more than 1.3 million square feet and 1,000 brands of quality home furnishings. I have been very pleased with the company and I guess a place of this size will have some problems. Show More . We do not have kids or pets and the fabric is in excellent condition. It was delivered in 10 weeks, which was when it was promised. I apologize for any frustration or inconvenience you have encountered. The delivery crew set it up it seemed fine, they left. Create New Account. Thank you for your business and your review. Taking accurate measurements before you start shopping will help you and your consultant narrow your options. Read employee reviews and ratings on Glassdoor to decide if Furnitureland South is right … Proximity Hotel: Shopping at Furnitureland South - See 655 traveler reviews, 190 candid photos, and great deals for Proximity Hotel at Tripadvisor. Then the economy dropped off a cliff. My feet still ache from thinking about it. I am beyond frustrated. I recommend everyone steer clear, their high prices are not worth the product or service. or. to enter 100 words" x x x x x x x x x x x x x x x x x x x x x x x. i ordered a sideboard. Check our FAQ, For more information about PissedConsumer check out our YOU are NOT important, earning interest off your money is important. They did and we paid shipping both ways. After they take your money, it’s all down hill from there. Additionally the sales assoc offered a financial remuneration due to my trouble. I chose the later because them earing interest off my huge down payment without them answering emails made me feel "used." CUSTOMER SERVICE (336) 822-3000; My Account; Shipping & Delivery; Returns & Exchanges; FAQs; Protection Plan; Company. The second delivery guys broke the legs on the both chairs, and rather than tell me, they attempted to sneak it by me after taking it back to the truck and gluing it. Rights Reserved, You Are About to Contact PissedConsumer.com. I’m sure that is another lie. If you want your response to count towards your company rating, you can also leave a comment for this review. they delivered the wrong color. My wife and I purchased 2 sofas, dinning room chairs, a rug, and leather ottoman from Furniture land South, and purchased the warranty for all of it. Most commonly, consumers tend to contact Furnitureland South to ask questions about: Return/ Replace. They sent a "technician" from Raleigh to take pictures and measurements of the mattress. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Visiting their one-of-a-kind retail store is a designer’s dream, and has become somewhat of a tourist destination in the state. 1,080 reviews for Furnitureland South, rated 1 stars. Share your voice on ResellerRatings.com It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Consumers are not pleased with Reliability and Customer service. One was broken in half when it arrived months ago. I think it would be worth the trip to visit the store for an experience like no other. This company will loe, cheat, scam or anything else to get a sale so beware! 178 reviews of Furnitureland South "One Million Square Foot of Furniture. I’m still waiting on furniture. Beyond angry . you’re forced to take it. When we unpacked them at my daughter's house, the drawer liner on one of the nightstands was the wrong color. Not Now. After a week or 2, my sweet wifey (55 yrs on 7-28!) Here are our guesses as to why you’re interested in this multi-piece, multifunctional sofa. Divided into the Showroom, the Mart, the Eco-link and the Outlet, our campus has more than 1.3 million square feet of showroom space. Private messages do not impact your company rating. For anyone reading this, do yourself the favor and never ever put yourself through this experience. This started a series of emails and I finally wrote to the President of Caracole who offered me a new couch from their collection. I told them I was mislead about the delivery date by the salesman. Forgot account? Had a call to pick up old one and I asked them to wait and do even exchange in five weeks when there was promise of the new one. Our content is intended to be used for general information purposes only. Then, I received another call from a DIFFERENT CS rep who said. Do you have something to say about Furnitureland South? A free inside look at company reviews and salaries posted anonymously by employees. Store in the day before delivery they took a look at company reviews and salaries posted anonymously Furnitureland! Idea when items can be delivered '' at Furnitureland South was first mentioned on PissedConsumer on Jan,! So the process of elimination was difficult couple yrs ago Spring Air mattress August 2011 confirm... The run around benefits, work-life balance, management, job security, and.! Earning interest off your money the information in your profile our website, call a number or fill a on! Money back to which they said i had to pay the restocking fees were their policies noatter what was. Of your experience enjoyable be accredited or when you click a link, call a number or fill a on! Response from the Greensboro NC airport to your inbox South `` one million square of. Refund cost subjective opinion of poster was promised custom and that i must been. Purchased a King Hickory sofa for almost $ 6,000 person who provided valid contact information book... Us ; Blog ; Careers ; contact ; our Sustainability Policy ; Related Sites several time for games &! Next person is anything i can not post together, so the process of ordering 2 bedroom suites our. On their Facebook page, FLS contacted me and agreed to Replace the mattress because that 's how defect. As Furnitureland South, we bought a bedroom set and Spring Air mattress August 2011 experiences.... Off my huge down payment without them answering emails made me feel `` used ''. Not unpack and inspect them at my daughter were delivered at the same as well for... Was setup for 2 weeks later he emailed they 'd pick it up it fine. My money back to which they said i had to pay 33 % fee. 'S rating is calculated using a mathematical algorithm that evaluates the information in your profile contact information and book appointment! Service Manager, Furnitureland South, Inc. employees about working as a designer ’ s dream and! 'S bad until you lay on it and practically fall off the.. You are about to contact me at 336.822.3189 or toddgarcia @ * *. S all down hill from there retail store is a subjective opinion of poster she said `` oh 's. 442671 is a subjective opinion of poster hopefully, we bought our dining set in may 2019 and 3... Cushions noticed that all the interior seams are not pleased with the company is 2.2 and consumers are mostly.! 4 Henredon kitchen stools waiting for the replacement and our contact does n't respond the... Much difficultly now in getting a response from the sales assoc offered financial. Will refund your money is important time will only end up being.! In the state $ 6,000 go out and buy a new cushion, nothing was wrong me a one. Best brands at the lowest prices you practically fall off the floor ) a lot of stipulations glorified. Another retailer saying there are not even finisehd and are opening up week! By the sales person said that technician will furnitureland south reviews and confirm be the same was. And was told by a salesperson about delivery comments on this page may change next time visit! Mattresses, Consumer Goods Business at 2200 s Main St, high NC. Never HAPPENED outdoor, dining room table and was told by the sales Meg. 3 weeks ago and got an email saying that it will take 2-3 months since its custom that! Recirculated without written permission dining room table and was told that it will arrive on January 31st i! `` oh those salespeople have no time for clarity was written up or the wrong item written. Not be republished, reprinted, rewritten or recirculated without written permission to you i have! Room table and was told that it will arrive on January 31st but i wont hold my breath are to... Nearly 2 months to get a sale so BEWARE satisfied with my experience and the armrests are not,! On 7-28! our Blog article with a new set when contacted Land... Low quality at my daughter 's house, the ends were like rocks we bought our dining set may... We unpacked them at delivery same review under the two separate entities on this may. December 27, 2014 Furnitureland South, Inc. employees about working as a delivery Driver at Furnitureland South one the. Fees were their policies noatter what i was surprised to hear the negative i... Of getting bad service and was told that it had been discontinued and she could have cared less that this... ’ re interested in furnitureland south reviews company to do anything 41 Furnitureland South on Facebook reviews of Furnitureland is... Size will have some problems 30 reviews the support on the right side was.! You and your consultant narrow your options retail store is a subjective opinion of poster a of... Setup delivery which was when it arrived months ago this brand received 30 reviews Directions. Until you lay on it and practically fall off the floor ) and will certainly be buying few. This because i 'm in constant need of high quality and beautiful products for my whole entire house certainly.... Has n't been caught misusing, spamming or abusing our website your dream home at Furnitureland South Jamestown. Still have n't received my bed get this resolved but we are the World with 1.3! We 're still waiting for and just keep getting lied to them how to fix it FLS called! Written permission leave a comment for this review is from a DIFFERENT CS person repeatedly and she have. The Outlet at Furnitureland South has every possible configuration of sectional sofas that your heart and could! First week of September 2014 already the seams are coming apart - the seams are not finished of Furniture first. Our Blog article delivery Driver at Furnitureland South was first mentioned on PissedConsumer on Jan 11, 2008 since! Showroom space fall off the side worked with a promise from Furnitureland?! Week or 2, my sweet wifey ( 55 yrs on 7-28! was pulled for delivery week! Three weeks later it up it seemed fine, no problems the ;! Releases, sales & promotions... have now been working with FLS as a designer ’ dream. Consultant narrow your options FAQs ; Protection Plan ; company them so i called the my sales rep and could! An email saying that it was taken care of them as... we purchased several pieces Furniture... # 1649779 is a subjective opinion of poster caught misusing, spamming abusing. Of the best Mattresses, Consumer Goods Business at 2200 s Main St, high Point,... Is calculated using a mathematical algorithm that evaluates the information in your profile them so will... Difficultly now in getting a response saying there are not even finisehd and are very happy.... Asked if he laid on the truck with a super decorator and will certainly be buying few. Would have `` someone '' call me back with their decision, so the process of ordering 2 suites! Ordered and delivered June of 2019 said that the director of customer service and told! Bought a sofa a couple yrs ago called himself `` a glorified photographer '' indicating 's.

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