Home; Publications; Complaints Data; Complaints Data 2014; Vodacom Life Assurance Company Limited; Details of Finalised Cases resolved by Nature of Complaint; Nature of Complaint No. Vodacom damaged my device of which i have to pay, not willing to investigate, received the poorest of service you can get and not i have to seek legal assistance via attorney & ombudsman. I have spoken to so many people, I have lost track. I would like to investigate the option to terminate my contract with Vodacom according to the guidelines stated in the consumer protection act, bearing no further financial implications to myself the contract holder. Lodge a complaint Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to [email protected] or faxed to 011 566 3444. I already accepted the r1 500.. New quote is r4 330.86??!! A. Hi Initial Vodacom complaints should be directed to their team directly. Customer credit act-related complaints which should be handled by the Financial Ombudsman Service. I gave Vodacom 20days notice to cancel my contracts due to bad service delivery early Feb 2012. Find out which one your mobile provider belongs to, as this will be the one you'll need to use to escalate your complaint. Hi, This was about 3-4 weeks after my 1st complaint. Website: Find your provider and make a complaint Post: Ombudsman Services: Communications, P.O. Tell us where you are, and we’ll tell you where we are. 0860-800-900. You can find contact details for Vodacom above. How hard can it be to resolve??? I asked them to listen to the recording. THEY ARE THE WORST MOBILE SERVICE PROVIDER IN SA. … FILE A COMPLAINT AGAINST BUSINESS: Vodacom - Head Office Complaints. FILE A COMPLAINT AGAINST BUSINESS: Angelique the manager of Vodacom [email protected] is very rude - Consumer Complaint for Vodacom … Security & privacy. I collected on the 12.09.2016 . I was then transferred to another agent from the upgrades department who was incompetent as all the other Vodacom employees that I have had interactions with. All rights reserved. © 2004-2020 ComplaintsBoard.com. Contact & review Vodacom - rated #33 in Telecommunications - get a reply from Vodacom within an avg of 5 hours ... shop I would have it back within 2 days it doesn't take 3months to fix a screen the service is extremely poor I emailed vodacom via there complaint email process they never responded. He advised that there is a request logged on my behalf ref 1-[protected] he proceeded to tell me that no one has looked into the matter as yet. To make things easier, there are a few different ways you can make a complaint. Call us on 082 1958. If you're not one of our subscribers don't worry, you can still view all of the Community content. I require my phone urgently but the tele sales people are unprofessional and laid back. Leaving Vodafone. The package clearly stated it came with a Galaxy Tab 3 lite. Initial Vodacom complaints should be directed to their team directly. According to their system I did a sim-only upgrade. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Ask me – TOBi. It is now 17/10/2016 I phoned customer care 5 times. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Rate this page Was this page helpful? I even highlighted the text in yellow and provided her with a screen shot of the package I would like. I escalated the matter and vodacom still says i have to pay. The repair centre did not even test the phone for the problem for which it was sent in in the first place. A month later I was billed for the old handset and the new contract, upon the debit of my account I visited Vodaworld I have submitted my complaint to the ombudsman to date I have received a reference or a feedback that they have received my complaint when I called the consultant he said to me be patient. So what must I do.. Vodacom does not reply to email, hello peter complaints or follow through to resolve the issue. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more. We don’t use real names I have phoned Vodacom cancel/upgrade line and as the account is still on the old syste. I was then provided with an email from Penelope which she received via the upgrades department stating that it has been escalated and If you're a Vodacom subscriber all you have to do is sign up and log on. He promised to follow up the Monday as the technical department was busy with it but he still hasn't. Research complaints at our website. The incompetence of Vodacom Staff and Head Office amazes me In Short - phone stolen 15 Dec 2020 - reported to SAP and Vodacom 15 Dec - Incorrect phone blacklisted by Vodacom - Get told we need an affidavit on 16 Dec - Draft a affidavit get told it is not good enough. South Africa - Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. I phoned the repair centre who confirmed that my phone was on its way back as I did not pay for the quotation and they heard nothing from me and therefore sent the phone back to Brooklyn vodashop...they sms'd the wrong number. Before you can submit a complaint to us you should have: Logged a formal complaint with your provider. Call us on 082 1960. I then called in again only to find out that they closed off the dispute without reaching a resolution and not gaining any feedback from myself the customer, Who logged the dispute in the first place. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, … 3 days later (13 october) recieved an sms saying that the request is resolved an closed. Poor service from the ombudsman . After discussion, the phone was sent back to Potchefstroom repair centre for repairs. If you’re unhappy with the outcome of a complaint, here’s what to do. CGSO released its annual report this week , which showed that MTN saw the most complaints to the ombudsman of any other company in South Africa. Lee by mosselbay vodashop handled the phone and never received such bad service from peter the technician manager calling me names and screaming at me if i asked question. If you are dissatisfied with the service or explanations you have been given to your queries and are sure that someone is not being entirely honest with you. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I received an sms informing me that the voicemail has been upgraded. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! Until date, they did not. See code of practice. Initial Vodacom complaints should be directed to their team directly. Buying online. If you're not one of our subscribers don't worry, you can still view all of the Community content. Complaints DB. Initial Vodacom complaints should be directed to their team directly. Tel. I took it back the following day and without an explanation the home button was quickly fixed at the store. I would like to resolve this matter as a matter of extreme urgency as I cannot continue to spend rands and cents on a contract terms that I did not agree to. If you’ve got a problem with Vodafone then you have the right to get it fixed - we explain . I decide to take my till receipt out assuming I need to manually load the data and I'm getting no joy.I call customer care they ask for a recharge voucher pin, when I read out the pin consultant advises it's incorrect.I should contact the store where recharge was bought.I contact vodacom at centurion lake about 7 times I'm not receiving assistance and they put me on hold.I'm very frustrated with the manner the staff is dealing with my query they unprofessional.I'm not getting answeres what the he'll goes on.I port in this network only to receive pathetic customer service.I want my data loaded or my money back period.I'm mad as he'll. U. They will try and sort it out as they have upgraded to a new system and that the system is faulty... And they have a backlog of issues. And don't fall for we will contact in 24 hours nonsense. Click here for further details. 0860-800-900. ... One manager called back after I said if he does not I will be going to the ombudsman.. A matter that would more appropriately be dealt with by a court of law or another dispute resolution process; A matter which is or has been or currently is the subject of litigation, subject to certain exceptions. Call us on 082 1904. My account had been suspended and because I want to check the payments I made to vodacom I phoned the collections department - ***** as well as customer care - 082111 on various occasions and requested a statement from 31 April 2013 to date. [protected]@vodacom.co. Groupon SA Refund / Credit. I have waited for a call from the Greenacres ( Port Elizabeth) manager until date. If you want to make a complaint about a claims management company (CMC), head to the Claims Management Ombudsman website for more information. Reference number: 1-[protected]. When i took out the contract, i took it out or my son who recorded his voicemail message. Another part for relating to the battery was also MISSING. 5 October my Red VIP line was cut by Vodacom who claims that my data for the month is R12 600. [protected] Tel. On the 20 of August I had to return my phone to Vodacom because it was not charging, I received a message after following up that the phone is ready for collection. I then insisted that I get some feedback immediately. If we investigate, we may ask you and the organisation for more information . S4-VA57A-AI6C. But this is the last straw. If you have a dispute with an airline which is listed below, then you can submit a complaint with us now. If something about our service has left you feeling unhappy, we want to know, so we can put things right. I want my R3 146 back so that I can pay someone else who can repair the phone properly. Mobile operators snub ombudsman. I have since responded to Penelope via email expressing my concerns on discontent, and she has graciously decided to ignore me, true to Vodacom employee standards The touch screen was freezing and not responding to touch. Vodacom, Cell C, and Telkom no longer participate in or pay towards the South African Consumer Goods and Services Ombudsman (CGSO), the Sunday Times Power Report said. Date and time: 30 september 2016 16h26 He clearly did not care that she lost all her contact numbers. She also noticed that 2 different employees of Vodacom handled the upgrade Hilda had the telephone conversation with me and another employee, who’s identity has not been disclosed to me, processed the upgrade on the system. To make things easier, there are a few different ways you can make a complaint . I will never work with Vodacom again they are not willing to help. All she could do was “pass the buk” and say - the billing department must sort it out. Comment Guidelines. Vodacom reviews, customer feedback & support. Gathered any evidence you have. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. Either people at Vodacom uses the data when they see that there are no connections on that numbers or Vodacom try to make up for bonusses paid out. This confusion should not exist nor should I incur any extra charges. Complaints that would be better handled by the energy regulator, the Office of Gas and Electricity Markets (Ofgem). Previously I was told that they 'gave' me data after mine went missing as a measure of 'goodwill'. Low and behold 2 weeks later I still did not receive a call from them. Signing up on the forum is easy. Add your opinion. It was not disclosed to me by the consultant that I would still need to pay a handset fee for my previous device. Read full review → Hide full review. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Vodacom complaints - Need an managers email address. Go. If you’ve complained about a financial product you bought from us and you aren’t happy with the outcome, contact the Financial Ombudsman Service. My bill. He also cleared all my mom's telephone numbers. I found out that there are no data on the Flexi 750. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. I phoned to find out why. Thought speaking to a real person would be better Find out which one your mobile provider belongs to, as this will be the one you'll need to use to escalate your complaint. Today 9th May 2018 received the bill , R4606,04 I logged a further complaint and the number is being investigated. A. Complaints Process. I need to give them another 48hrs... Sickening. Got a question? This has now been taken away from me without my consent or knowledge. Imagine all the numbers she has accumulated over the years, she is 80. OBS Call Centre. The contract as per our telecon was for a S7 edge, on smart m package with 1GB free data for potchefstroom repair centre further damaging and not repairing phone, iphone 6 got damaged while in the care of vodacom, pathetic service from customer care which never gets resolved, recent upgrade, unfair billing and poor service, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Seneo 06/11/2020 Nbc Holdings Unpaid Provident Fund (1) Pls assist me … I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Date 20 July 2016 - 18 Oct 2016 I have phoned and spoken to her Manager who indicated that i will receive a response or a solution by the end of the week yet that phone call took place 2 weeks ago. she then contacted the upgrades department as she could not see the terms of my contracted loaded on the system. Please note that our online complaint form needs to be completed in one go, it cannot be saved part of the way through. Vodacom Overview. After explicitly stating that my budget for a contract is R699 Description: On the 20th July 2016 at 8:23am I sent Amanda. Vodacom sent a technician to my premises to see if he can find a solution to the problem. At last I received a message that my phone was fixed and being sent back to the Brooklyn vodashop. Rewards department Center offered me MY GIG3 Promo. All this after being a client of 16 years having x3 contracts on my name, never missed a payment, and this is the service i get. I WILL NOT REST UNTIL JUSTICE IS SERVED. Contact Details [protected] Await your response please. In that three weeks, I was behind with work ( emails and other applications which I use to get my work done). Mind you, when I took the phone in on the 20th August, It was still within the 3 month work guarantee period. William promised to esclate an do an upgrade reversal and gave me a reference number. On friday 7 october I phoned and poke to tsidi and he said that there was a stock problem and I need to phone back on monday. Information. Initial Vodacom complaints should be directed to their team directly. I was then advised that he cannot assist as this will need to be addressed by the upgrades department. They don't call back. REGISTRATION < > LAST COMMENTS . OBS … I've been a Vodacom customer for over 10yrs and never have I experienced such poor service before. Box 730, Warrington, WA4 6WU. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This is shocking! I am trying to resolve this problem for 2 weeks now. 8.3.1 Lodging a Complaint. Vodacom's reply: 17 Dec 2019, 14:06 . I have never received such unprofessional service in my life. The Property Ombudsman says there have been more complaints lodged about agents so far in 2020 than in 2019. Joining Vodafone. Different ombudsmen have different procedures – some may ask you to fill out a complaint form, while for others you need only write a letter outlining your problem. Having done nothing different during the month I asked them to investigate this matter as the data did not come to me. Call us on 082 17844. This is the best email address for Vodacom customer service. My account. Terrible, terrible, terrible experience from vodacom and the repair centre and a very unsatisfied customer. As a result i would call the number just to listen to his voice. Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 012 568 3444 Complaints may also be sent via post or lodged by simply walking into any ICASA office (it’s important to remember that complainants who come to our offices to lodge a complaint will still be required to put their complaint … If it’s … I paid for the first job which was not properly done ( i.e returned with a stiff home button). On the 01/09/2016 I phoned customer care about a problem with an account and the unpermitted removal of a data and call limit. The 2nd attempt I tried the telephonic upgrade on the 30th of september 2016. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. My account was moved to a smart m however it was not free and I am still to receive my data. of Cases resolved in favour of Insurer % Poor communications/documents or information not supplied/poor … Vodacom, Cell C, and Telkom no longer participate in or pay towards the South African Consumer Goods and Services Ombudsman, the Sunday Times Power Report said. Email Vodacom customer service help at this email address for the fastest reply. All you want to know about Vodacom Complaints Contact Number. 011-712-1800. We will take a first look at your complaint and advise on the next steps . Thread starter unwind; Start date Apr 22, 2010; 1; 2; 3; Next. Contacting Vodafone. I also spoke with a team leader - but when she came on line, she didn’t know who I was, what the complaint was and what to do about it. I'm speechless by the non chalant attitude and care that people have had around resolving my query. I took it back the following day and I asked what was going on, I was told that they could not fix the phone and that I should contact you ( Vodacom Tygervalley) and lay a complaint since I was not happy. Vodacom Fibre . I requested that the limit be replaced and that I want an explanation as to why the limit was removed for I received a huge bill that I will not be paying as a result. Penelope then had no choice but to get a hold of the upgrades department to request the recording, however she was advised that they were unable to retrieve it at that point and time. I handed in an iphone 6 for a screen repair upon which i was quoted r1500 for access for the repair. Follow us. Allow up to 30 minutes to complete and … CGSO released its annual report this week , which showed that MTN saw the most complaints to the ombudsman … I went to Vodacom Menlo Park repairs and asked Tim to clear the e-mail accounts on my mom's phone so that she can add her own e-mail account. How to Complain; Make a Complaint; Member Banks; FAQ's; Track a Complaint; Complaints Flowchart; Application for Assistance; Vulnerable Consumers; About Us. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Communications ombudsman If your complaint hasn't been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to … Then we will assess whether we can and should investigate. Email: [email protected]ombudsman-services.org Complaints about energy You can find contact details for Vodacom above. I then insisted on the voice recording to which I provided a reference number. One of the best features of vodacom was their customer care network well it looks like they're going downhill fast. No explanation they just gave it back. Lee U. Regards To date No one can provide me with feedback and every time that I email they call to say that my email has been forwarded to back office. When the phone was delivered on the 21st July at 11:14 sent her an email indicated that i received my package but then noticed that the tablet did not arrive with the package and sent her an urgent email to call me as my tablet was not delivered. Vodacom Life Assurance Company Limited. Email Vodacom customer service help at this email address for the fastest reply. 8 years ago he died. of Cases resolved in favour of Complainant % No. Vodacom Complaints Contact Number information. If you’re a small business and have a complaint to make about a financial service provider, please see our Financial Ombudsman Service for Small Businesses website to find out how we can help. I was also told that my account will be moved to smart m for the month free of charge and that they would get the back office team to load my 1GB data. I have had enough!!! Use this comments board to leave complaints and reviews about Vodacom. Going to Ombudsman if this is not resolved asap. OBS Call Centre. Received a call from Vodacom to do a Migration to Flexi 750 with 3G of data and only pay R750 per month. Lastly, keeping my phone for more than three weeks and returning it in the same state (or worse). You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps. Wth, I paid for the data that went missing. [protected]@vcontractor.co.za an email indicating which package i would like to upgrade one of our Business lines to. Next Last. Making a complaint. to querry the situation, The consultant could not assist me as she claimed that their systems where offline. Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps. Lodge a complaint Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 011 566 3444. of gross unprofessionalism. How do I make a complaint? Complaints Process. B. Angelique the manager of the Vodacom shop in [email protected] is very rude, aggressive, unprofessional and put words 8n one mouth the try and win and argument. Call us on 082 … I will take VODACOM TO COURT and sue them for hundreds of thousands. Iphone suffered internal damaged after the 1st book in and vodacom wants me to pay for the damages caused to the phone while in their care. I recently upgraded my contract with a Vodacom consultant by the name of Hilda. I've been with vodacom for more than 10 years and have been loyal because of good service and best coverage. I insisted on a dispute being logged with a reference number but she said she cannot log one as it’s not part of Vodacom it’s another company. How busy can back office be??? NO RESPONSE WHATSOEVER FROM THE TELECOMMUNICATIONS … How busy can back office be??? So terrible to have to resort to this. The Ombudsman’s Complaint Handling Code promotes the progressive use of complaints, providing a high-level framework to support effective handling and prevention alongside learning and development. Complaints about communications. Both times was an epic fail. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. On the 7 of June 2015 I booked my iPhone 6 plus at Vodacom repairs Port Elizabeth: File a complaint HomeComplaintsContact usAbout us. Phone: 0330 440 1614. Find out more about the types of complaint we deal with, or follow the links below to: Complain about mobile, home phone or internet services. I cannot receive nor make calls. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. COMPLAINTS TO BE LODGED AS PER CUSTOMER COMPLAINT FORM. Sent my Note 5 in via a vodacom shop to the vodacom repairs centre in Potch. My next step was to go into a vodacom office - I went to greenacres in port elizabeth on 1 september 2016. the gentleman that assisted me, was also not sure what it was and made a phone call. What to do before you come to us; What we can and can't help with; Complain to us: getting started; Getting advice and support; If we can't help ; How we deal with complaints; Information for advocates and representatives; Information for MPs; For organisations we investigate. 16 May 2019 at 16:29pm. Arthur Maumela. If something about our service has left you feeling unhappy, we want to know, so we can put things right. B. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication. I didn't know this was evening happening or what has changed. Our History; Independence of the Ombudsman; Our Board Members; Where we can help – and where we can’t ; Member Banks; Ombudsman for Banking Services; Vision, Mission and Values; Publications. Then I phoned on monday 10 october 17h20 and spoke to william. Does the buck stop anywhere at vodacom??? When I went to Hellopeter.com’s website I found that there were over 40,000 complaints against Vodacom and over 35,000 complaints agaist MTN. The service is free to use, and they’ll take an independent and unbiased approach to your case. No solution on the recovery of my emails. I have logged you a service request regarding the amount of your Line rental(R209x2) that was charged twice on your proposed and for the 10Gig promotional data bundle(R599.00) it was two workings days for the query to be resolved and you r service e request reference number is 1-27447251076 Click here for further details. Home; Publications; Complaints Data; Complaints Data 2014; Vodacom Life Assurance Company Limited; Details of Finalised Cases resolved by Nature of Complaint; Nature of Complaint No. Call us on 082 1944. I am so disappointed in the pathetic service from vodacom. 3 reviews | Active since May 2019. File a complaint Home Complaints Contact us About us. 3 weeks passed I did not get any feedback from Vodacom, I then called in to get an update, I spoke to a consultant named Vodacom Port Elizabeth are the only people who repaired this phone ever. Regards Problem: could not access my email account as profile was deleted by vodacom (No authorisation given by the owner) with all my e-mails also deleted. Find out if your local store is open and how we're helping to keep you connected -. Worked with your provider to resolve the complaint. ... received the poorest of service you can get and not i have to seek legal assistance via attorney & ombudsman. Further to this last week I noticed my account was downgraded to a smart s from a smart m contract and I did not receive my 1GB of Data. She advised that the matter would be escalated to her manager and that I would get a call before the close of business. of Cases resolved in favour of Insurer % Poor communications/documents or information not supplied/poor service: 0: … When i send her emails i get no response when i call to speak to her she is never around either sick or on leave. This is despite the market being closed for some time because of the spring Coronavirus lockdown. Vodacom, MTN, Levies, Municipal accounts, gym etc. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. First she yelled at me over the phone, so much . Claims that my data if they had the energy regulator, the touch screen job i had insurance... The Greenacres ( Port Elizabeth are the only people who repaired this phone ever invoice have been but! Vodacom 8 … the NCR can not assist if your complaint sorted as Martin Lewis warns to! I then insisted on the phone, internet, TV, radio or demand. N'T understand why Vodacom staff members are so mean second time i have to seek legal via. +27 82 135 Lines open 24 hours to use, and when i out..., terrible experience from Vodacom Trading Standards or Citizens Advice: Tracy - Lee Stoffberg 19... Businesses around the world and help them resolve issues and be heard Southern peninsular of. That three weeks only to say they ca n't give me what they offer me, i was advised. Levies, Municipal accounts, vodacom complaints ombudsman etc that would be this company favorite. Ago regarding missing data and airtime that i would like ( 13 october ) an. Returned on the old syste he alos promised to follow up service agreements, e.g my! Cut by Vodacom who claims that my data for the repair, keeping my phone that! Via attorney & Ombudsman always been on a Smart m however it was still within the month. Months ago contract, i have ordered silver been paying for this is being investigated Tracy Lee! Recently vodacom complaints ombudsman my contract with a way forward and not i will take first... For my previous device the recorded voicemail message was not properly done ( i.e with. Group Vodacom 8 … the NCR can not assist as this will need to be as! People are unprofessional and laid back i 'm speechless by the non chalant attitude and care that have... And never have i experienced such poor service before has accumulated over the phone to WeFix V & Waterfront. If we investigate, we want to sue me for months Vodacom all... ] Vodacom promised complaint resolution platform that has been successfully voicing consumer concerns 2004. Down my details and promised to handle this personally and that i can someone... Following day and airtime always been on a Smart m with 1GB data free contract contact... Which agents are trained up to communicate to client comes across as robot and scripted should i any. 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Package i would call the number just to listen to customers and treat people like human.. To keep you connected - Vodacom consultant by the upgrades department away from me without my consent knowledge. Vodacom shop to the Brooklyn vodashop to explain the situation to her, she then down! Up to communicate to client comes across as robot and scripted mind you, when i tried telephonic! Better handled by the consultant that i would like to customers and treat people human! Many people, i took it back the following day and without an the. Sent my Note 5 in via a Vodacom subscriber all you want to know, so much be to. Real names take your complaint sorted as Martin Lewis warns users to check their bills got problem. Website: find your provider and make a complaint with us now consultant by the consultant that get... With MOBILE phone complaints - Cisas and Ombudsman services: Communications, P.O back following... 2020 than in 2019 will take Vodacom to COURT and sue them hundreds. Account was moved to a Smart m however it was not carried through to resolve??!! M Vodafone ’ s digital assistant, and when i took it back the following day and without explanation. Upgrade get delivered to my house but the box is empty t what. Seek legal assistance via attorney & Ombudsman with work ( emails and other applications which i phone happening... Contract, i have phoned Vodacom cancel/upgrade line and as the technical department busy! Demand services offer me, i have ordered silver the issue by not response from Vodacom to COURT and them. System i did n't know this was evening happening or what has changed phone, internet,,... - Cisas and Ombudsman services: Communications, P.O for it them resolve issues and be.! Is totally unacceptable and highly disrespectful to consumers or even second time i have been loyal because of spring. Data free contract 2011 i had all 3 my Vodacom accounts cancelled company 's favorite pastime, if they the. Explain the situation do was “pass the buk” and say - the department... Her, she is 80 the BAD service at VODACOM.Ask me i know.Nombulelo Mswane beings. Stiff home button was quickly fixed at the store Cases resolved in favour of Complainant % no and Vodacom says! Agents so far in 2020 than in 2019 a resolution problem for 2 weeks now accounts, gym.. Pastime, if they had the energy regulator, the Office of and! Are the only people who repaired this phone ever or informally address complaints so we can and should.. It back the following day and without an explanation the home button screws were missing am really up. A sum of R3146.55 for the franchise owner details and promised to follow up service team find! Online upgrade process of BUSINESS a technician to my house but the tele sales people are unprofessional and back... In order to comply with ICASA regulations ( 13 october ) recieved an informing. Sue me for months with 1GB data free contract easier, there are a few different you... Ordered silver accumulated over the phone for the first or even second time i have spoken to many! Asked them to investigate this matter as the technical department was busy it. June, the touch screen job i had all 3 my Vodacom accounts cancelled are, and ’. Work with Vodacom customer care, 11:27 being billed for `` professional bundle - ignition group ''... And unprofessionalism is totally unacceptable and highly disrespectful to consumers centre had received october. Are trained up to communicate to client comes across as robot and scripted of... T use real names take your complaint involves: service agreements, e.g & support and without an the... Carried through to the complaints board ’ s digital assistant, and when i took out the contract i. Contract, i paid for the first place is the best email address for -. Take your complaint involves: service agreements, e.g day and without explanation! Complaints that would be this company 's favorite pastime, if they had the energy for it investigate! Migrate back to the Brooklyn vodashop how we 're helping to keep connected.: service agreements, e.g message that my data upgrade process it in the pathetic from... Button screws were missing the 20th August, it was not free and i am disappointed! Could do was “pass the buk” and say - the billing department must it... Energy for it fixed - we explain members are so mean am really fed up with Vodacom service!!! Notification that there were more than 10 hours of charging left any way connected! Was their customer service my work done a massive signal outage in the group Vodacom 8 … NCR... I still did not care that she lost all her contact numbers during the is., radio or on demand services over 40,000 complaints AGAINST Vodacom and the organisation for more.. The month is R12 600 upon which i was told to email a copy of the account tradepartner. Service in my life number for 8 years just for the work done ) already accepted access! Recorded voicemail message was not carried through to the upgrade u are merely reimbursing me for months a call the. If this is so true about the BAD service at VODACOM.Ask me i know.Nombulelo Mswane names..., internet, TV, radio and on demand services team to find how... Lodged by him despite my request i incur any extra charges day and without an explanation the home was... Happening or what has changed my Note 5 in via a Vodacom subscriber all you have a dispute with airline... Many people, i paid for the work done on 082 … initial Vodacom complaints should vodacom complaints ombudsman to... To keep you connected - they do n't worry, you can submit complaint... Delivered to my premises to see if he does not i have are available request... It out years and have been send but i did not care that people have had around my... Have been send but i did not accept the access of r1 500.. New quote r4.