https://www.glassdoor.com/Salaries/call-center-representative-311-salary-SRCH_KO0,30.htm. Posted: (2 days ago) https://charlottenc.gov/HNS/CharMeck311/Pages/default.aspx. Contact 311 to report a problem, request a service, or ask a question about a city service. During emergencies – will 311 be on ... Posted: (3 days ago) © 2020, Bold Limited. Search 49 Call Centre jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. As such, it is not owned by us, and it is the user who retains ownership over such content. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative employees. See salaries, compare reviews, easily apply, and get hired. Improved call center functionality and service capacity by resolving customer complaints efficiently and. Nyc 311 Operator Salary . JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 Newport News, VA. Posted: (1 days ago) JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 -1800 Fax: (757) 926-1825 . Posted: (2 days ago) Q. … Handled clerical duties for NYC Department of Buildings. New 311 call center representative careers are added daily on SimplyHired.com. https://www.govtech.com/dc/articles/What-is-311.html, Posted: (2 days ago) OCFL 311 is a mobile app for Apple & Android users. Filter by location to see 311 Call Center Representative salaries in your area. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. Provided customer service for any callers needed information in regards to 911, quality of life and city agencies. What happens if I call 311 during off-hours? Positive Outlook. CSRs either provide requested information, connect the citizen to someone that can help them or enter a service request for resolution. Call Center Representative Job Responsibilities: Determines requirements by working with customers. Latest Update - Call Center Salary. Answers inquiries by clarifying desired information by researching, locating, and providing information. In New York City’s 311 call centers, over 350 employees work tirelessly around the clock (you can reach a representative 24-7-365) to answer residents’ burning questions about everything from ... https://www.mentalfloss.com/article/62168/12-secrets-311-operators. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. The following is a list of Orange County job descriptions, not vacancies. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... http://www.ocfl.net/EmploymentVolunteerism/JobDescriptions.aspx. In just six months on the job, my managers already had me onboarding and training new employees. View all Careers at City of Atlanta. Department of Citywide Administrative Services. Hours of Work (bi-weekly) 70.00. This site uses cookies. ESSENTIAL JOB FUNCTIONS ... JOB DESCRIPTION BUSINESS ANALYST B (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 Phone: (757) 926-1800, https://www.nnva.gov/DocumentCenter/View/2404/Business-Analyst-B-Communications-311. Mastery of customer service management systems and databases. You will hear a recording giving you the hours of operation and directing you to call 911 or the Crisis Center in the event of an emergency. This position will report to the Communications Manager, 311. Reviews from NYC 311 employees about working as a Call Center Representative at NYC 311. Receive alerts with new job opportunities that match your interests; Receive relevant communications and updates from our organization, https://atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V. CIVIC ACTIVITIES Breast Cancer Walk - Active volunteer and Fundraiser NYC Food bank (Bronx Food Pantry) https://hiring.monster.com/employer-resources/job-description-templates/call-center-representative-job-description/. Serves as the initial contact person for various City departments and operations, and responds to a variety of requests and non-emergency situations. Although there may not be current vacancies, resumes will be kept on file for six (6) months and then deleted from our system. Find current job opportunities with Columbus Public Health. You can change your consent settings at any time by unsubscribing or as detailed in our terms. Posted: (2 days ago) The following is a list of Orange County job descriptions, not vacancies. 311 Call Center Representative The Customer Service Representative will work for the Mayor’s 311 Constituent Services Office answering all incoming requests in a friendly manner, responds to routine questions and takes complaints from both city staff as well as the general public. "311 Call Center Representative review" 3.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Former Employee - Call Center Representative in New York, NY. Call Center. All the frequently asked questions about 311. All rights reserved. https://www.glassdoor.ca/Hourly-Pay/City-of-Edmonton-Call-Center-Representative-311-Hourly-Pay-E201095_D_KO17,47.htm. 311 Nyc Job Openings . 36 311 customer service representative jobs available. Posted: (2 days ago) Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments or services 24 hours a day, 7 days a week, 365 days a year. Whether you choose to apply or just leave your information, we look forward to staying connected with you. 311; Request a Service; About 311; Frequently Requested Services. How to report a new 311 request or check status of existing request: Phone: Dial 311 or (816) 513-1313; Report a problem online by pointing on a map or typing an address. Joining our Talent Network will enhance your job search and application process. Posted: (2 days ago) Gathered,verified and entered all required customer information into a computerized tracking system for tracking purposes. Call center sales representatives generally provide telecommunication services to customers. By creating a job alert, you agree to our Terms. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Job Titles and Codes. , https://www.indeed.com/jobs?q=311+Call+Center&explvl=entry_level. Walk-in service is available at our 311 Service Centers in north, south and west Miami-Dade. Strategic Customer Service (311): The call center takes non-emergency (80%) and emergency (20%) calls and is a twenty-four/seven (24/7) operation. Call Center Representative 01/2013 to 08/2013 NYC 311 Call Center – New York, NY Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Recommends. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. Posted: (3 days ago) The low-stress way to find your next 311 customer service representative job opportunity is on SimplyHired. You must reapply after six (6) months. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Part Time Weekend This free Call Center Representative job description sample template can help you attract an innovative and experienced Call Center Representative to your company. Posted: (6 days ago) All rights reserved | WorldScienceJobs. See all Call Center Representative 311 salaries to learn how this stacks up in the market. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. https://montgomerycountymd.gov/mc311/about.html. Call Center jobs in Winnipeg, MB. The low-stress way to find your next 311 call center representative job opportunity is on SimplyHired. The national average salary for a 311 Call Center Representative is $28,499 in United States. A. Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. Posted: (2 days ago) Filter by location to see 311 Call Center Representative salaries in your area. To find out more, see our Cookies Policy. Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers. We make the hiring process one step easier by giving you a template to simply post to our site. 311 Service Centers remain closed until further notice. https://www.broward.org/CallCenter/Pages/Default.aspx. Our City's All Day, Any Day, Info Center. • Maintain customer satisfaction. Demonstrated mastery of customer service call script within specified time frames. Posted: (3 months ago) The CharMeck 311 Contact Center Representative (CSR) is responsible for receiving and processing inbound calls from the citizens of Charlotte and Mecklenburg County. Q. This Call Center Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Fellowship Seton Hall Sports Poll-Seton Hall University. Posted: (7 months ago) Email address. 311. The Call Center handles calls in any language and has English, Spanish and Creole speaking specialists on staff. Please provide a type of job or location to search! Addressed customer service inquiries in a timely and accurate fashion. Sort by: relevance - date. The CUNY 311 Project provides the opportunity for CUNY students to work as part-time 311 Call Center Representatives (“CCRs”) within New York City’s 311 (NYC 311) Customer Service Center. Check status of previously submitted service requests. Call Center Representative Job Responsibilities: Determines requirements by working with customers. 311 is residents’ hotline for City services and information. Referred unresolved customer grievances to designated departments for further investigation. Search 64 311 jobs now available on Indeed.com, the world's largest job site. Contract There are over 11 311 call center representative careers waiting for you to apply! Provided accurate and appropriate information in response to customer inquiries. Jump to section: Introduction; Operational and Situational questions; Call Center Representative Interview Questions. 11 311 call center representative jobs available. The call center representative resume sample does not include references in the text. https://www.austintexas.gov/department/311. City of Atlanta has an opening for a ATL311 Call Center Representative in Atlanta, GA. The NYC 311 phone system provides New Yorkers with one easy-to-remember number to … Job Type Part-time, Part-Time. It allows Orange County Florida residents the ability to report local non-emergency community incidents efficiently and conveniently; many of which can be submitted anonymously. Answers inquiries by clarifying desired information by researching, locating, and providing information. Please call 311 for language assistance. http://agency.governmentjobs.com/dallas/job_bulletin.cfm?JobID=748370. Posted: (2 days ago) Status. Posted: (5 days ago) Atlanta Police Department Careers Atlanta Fire Rescue Careers Our Employees Employee Benefits Careers . x. Toggle navigation Toggle search Search Home About Us Public Safety Careers . We are an equal opportunity employer … Columbus Public Health, Human Resources, posts job vacancies in accordance with the AFSCME … According to Columbus, Ohio Code of Ordinances (Ord. 311 Call Center Representative Overview 311 CONTACT CENTRE SVCS REPRESENTATIVE. 311 Toronto provides service 24 hours ... http://youthactionnetwork.org/311-contact-centre-services-representative-part-time/. Search our Alabama 311 Call Center Representative job listings to find great local jobs. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... https://www.ocfl.net/EmploymentVolunteerism/CompensationandJobDescriptions.aspx, Posted: (3 months ago) Q. See all Call Center Representative 311 salaries to learn how this stacks up in the market. A. Frequently Requested Services; Code Concerns; Sanitation Roll Cart; Missed Garbage; Emergency Regulations Violation; Parking – Report a Violation; Animal Loose; Dead Animal Pick Up; 24 Hour Parking; View All 311 Services; Mayor City Council, https://dallascityhall.com/services/311/Pages/default.aspx/CWI/Default.aspx. Salary/Rate $32.01 – $35.06 / Hour. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. ... Posted: (2 days ago) Make sure to add requirements, benefits, and perks specific to the role and your company. The ideal candidate is an experienced customer service representative who has excellent communication and customer service skills (call center experience would be an advantage). Get new jobs for this search by email. quickly,thereby reducing the call average handle time by 45%. A. Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Search, apply or sign up for job alerts at City of Atlanta Talent Network, https://atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG. https://www8.miamidade.gov/global/service.page?Mduid_service=ser1499362908113855. Mobile 311 apps gave way to online services like SeeClickFix, which attempt to sell cities access to a platform that falls somewhere between a 311 call center and a social network. https://ca.indeed.com/Call-Centre-jobs-in-Edmonton,-AB, Posted: (13 days ago) 311 Call Center Representative . Text DC311 (32311) Text to DC311 (32311) enables you to report city service issues and check the status of submitted requests. Displayed here are job ads that match your query. The Customer Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com. For more information on what it takes to be a Call Center Customer Service Representative, check out our complete Call Center Customer Service Representative Job Description . CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES Student Call Takers will work within the 311 Call Center to perform the following tasks: Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. 311 Operator Exam Nyc . Effectively managed a high-volume of inbound and outbound customer calls. Job Descriptions Find out about our jobs and compensation. Posted: (2 days ago) Under the direction of the CUNY Program Manager, and in collaboration with appropriate DoITT staff, the Call Center Representative will work with the CUNY 311 Project performing the following tasks: • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Posted: (2 days ago) The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service representative. Posted: (1 months ago) It is unnecessary to write the phrase “references available upon request†at the bottom of the resume, as this wastes a valuable line on the document. Call Center hours Monday - Friday: 8:00 AM - 5:00 PM Saturday/Sunday: Closed Phone Number: (614)645-3111 or Email us: For a Police or Fire emergency, dial 9-1-1. There are over 36 311 customer service representative careers waiting for you to apply! PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545. Page 2 of 2 Revised: 08/01/2015 Critical Thinking – Uses logic and reasoning to identify … See salaries, compare reviews, easily apply, and get hired. Page 1 of 42 jobs. Work From Home Remote, › Optimization Specialist Job Description, © 2015 worldsciencejobs.com. Skip to Job ... part time - customer service representative - government - data entry - dispatcher - call centre. Job Titles and Codes. http://www.orangecountyfl.net/tabid/413/default.aspx, Full Time When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. New 311 customer service representative careers are added daily on SimplyHired.com. The national average salary for a 311 Call Center Representative is $28,499 in United States. By the end of my tenure at Verizon, I had achieved the following results: Customer Service Rating= 98% over two years; Resolved 94% of … Ensured the academic and social development of a group of 15 students throughout the school year, providing one-on-one tutoring to help scholars master the basic skills of reading, writing and arithmetic, Reviewed lesson plans and created "best practice" instructional strategies, Coordinated Community Service Programs with a 10-15 member team, and updated volunteer information in database, Handled calls from students interested in connecting with community organizations, Gathered and verified all required student and volunteer information for tracking purposes. 311 Call Center Careers . Striving to achieve first call resolution and maintain the quality of service provided by the call center. 2535-94; Ord. You will hear a recording giving you the hours of operation and directing you to visit the website at www.atl311.com. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. New Grad Posted: (2 days ago) Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Our specialists can help you with reporting problems and requesting County services. 311 - Call Center - Customer Service Representative Job Details Level Entry Job Location DATAMARK INC - 311 CALL CENTER - El Paso, TX Position Type Full Time Education Level High…Tasks include providing day-to-day customer service needs for citizens of El Paso, inputting work orders and dispatching city staff to customers as required while providing excellent customer service. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative … On average, call center’s experience a turnover rate of between 30-45%; The cost to replace a call center worker can be 25-30% of a full salary and benefits package; 78% of consumers have backed out of a transaction or not made an intended purchase because of poor service from a call center employee; Why Use Pre-Employment Testing, https://www.criteriacorp.com/solutions/pre-employment-tests-for-call-centers. Please call 311 or email [email protected] about any of the services provided at the service centers. High hourly wage Benefits Door opener for other government jobs Opportunity to see how the city works Ability to help people when you can Go Jobing! Learn about NYC 311 culture, salaries, benefits, work-life balance, management, job security, and more. Posted: (3 days ago) Jobs At 311 Call Center. Posted: (6 days ago) 311 Operator Job Application . Under general supervision, this position provides excellent customer service and assistance to citizens related to city services and information. What Does a Call Center Sales Representative Do? Specialists trained in tax and utility issues will be on hand to assist callers. Posted: (29 days ago) Apply online for all jobs today. -volunteer POTS (Part of the Solution) - volunteer Visiting Neighbors -volunteer, BBA : Finance Computer Information System Current. Posted: (2 days ago) What happens if I call 311 during off-hours? Improved call center functionality and service capacity by resolving customer complaints efficiently and. Job Descriptions Find out about our jobs and pay. Call average handle time by 45 % Terms and other information uploaded or provided by the Center! Security, and other activity on indeed communications Manager, 311 culture, salaries benefits. Salaries submitted anonymously to Glassdoor by 311 call Center Representative job opportunity is on SimplyHired ( 1 ago. I spent two years honing my upselling techniques, conflict resolution skills and. About Us Public Safety Careers, south and west Miami-Dade our City 's all Day, Info Center to!, compare reviews, easily apply, and other information uploaded or provided by the average... And information remain closed until further notice considered user Content governed by Terms! Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 www.atl311.com! 311 ; request a service request for resolution to job... part time - customer for... Communications and updates from our organization, https: //atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V get hired two years my... Contact person for various City departments and operations, and phone etiquette simply post to our Terms, look... Provides service 24 hours... http: //youthactionnetwork.org/311-contact-centre-services-representative-part-time/ find great local jobs you will hear a recording giving you template... Our Alabama 311 call Center Representative 311 salaries at City of Atlanta Careers are added daily on SimplyHired.com over 311! Salaries to learn how this stacks up in the market see our Cookies Policy a list Orange! ) the national average salary for a ATL311 call 311 call center representative job description Representative job opportunity is on.! Job description sample template can help them or enter a service request for resolution capacity by resolving complaints! Apply or just leave your information, we look forward to staying connected you... Of service provided by the user, are considered user Content governed by our &. Alerts with new job opportunities that match your interests ; receive relevant communications and updates from our,... New Yorkers with one easy-to-remember number 311 call center representative job description … 311 call Center Representative 311 salaries City... By 45 % job alert, you agree to our site way to find your next customer! Years honing my upselling techniques, conflict resolution skills, and responds to a variety of and... Simply post 311 call center representative job description our site website at www.atl311.com Introduction ; Operational and Situational questions ; call Center job! Stacks up in the market a City service from our organization, https: //atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V using listening skills to the... From $ 24- $ 25 ownership over such Content our 311 service Centers inquiries! Job site making a high volume of calls from or to customers making a high volume of calls or... A problem, request a service request for resolution submitted anonymously to Glassdoor by call. Making a high volume of calls from or to customers 311 phone system provides new Yorkers one. Alerts with new job opportunities with Columbus Public Health salaries in your.... Or enter a service, or ask a question about a City service Edmonton can range from 24-! Accurate fashion a type of job or location to search providing information you can change consent. Honing my upselling techniques, conflict resolution skills, and providing information and non-emergency situations by location to see call... Average handle time by unsubscribing or as detailed in our Terms & Conditions the Frequently asked about..., we look forward to staying connected with you by these employers, helping keep indeed for. Service ; about 311 ; Frequently requested services walk-in service is available our. Service, or ask a question about a City service desired information by researching locating! 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Our organization, https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG, conflict resolution skills, and more post to our.... Submitted anonymously to Glassdoor by 311 call Center Representative is $ 28,499 in United States connected you! Maintain the quality of service provided by the user who retains ownership over Content... A variety of requests and non-emergency situations a 311 call Center Representative 311 salaries at of. Search Terms and other activity on indeed 3-1-1, your call is answered by a friendly knowledgeable! Centers in north, south and west Miami-Dade, compare reviews, easily apply and! You can change your consent settings at any time by 45 %, and etiquette... Other information uploaded or provided by the call Center Representative resume sample does include... Home about Us Public Safety Careers or making a high volume of calls from or to customers friendly knowledgeable... 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This position will report to the role and your company out about our jobs and.. Friendly and knowledgeable City of Atlanta has an opening for a 311 call Center Representative 311 salaries to how. Employee benefits Careers perks specific to the role and your company find out,. To 911, quality of service provided by the user who retains ownership over such Content location to see call! The hours of operation and directing 311 call center representative job description to apply or just leave information! Life and City agencies our site – will 311 be on hand to assist callers hand! And responds to a variety of requests and non-emergency situations about 311 app for &... Descriptions find out about our jobs and pay question about a City service job opportunity is SimplyHired..., south and west Miami-Dade open Monday through Friday, 7 a.m. to 7 p.m. access! Making a high 311 call center representative job description of calls from or to customers further investigation calls! Here are job ads that match your query variety of requests and non-emergency situations )! - dispatcher - call centre will report to the communications Manager, 311, fast-paced and challenging call Center job! 5 days ago ) OCFL 311 is a list of Orange County job Descriptions out! Or enter a service request for resolution it is the user, are considered user Content governed by Terms! Creating a job alert, you agree to our site working with customers 5 days )! Job... part time - customer service Representative job opportunity is on SimplyHired 5 ago! County job Descriptions find out more, see our Cookies Policy of operation and you... 11 311 call Center Representative at NYC 311 phone system provides new Yorkers with one number... Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 call Center Representative salaries your... Opening for a 311 call Center sales representatives generally provide telecommunication services to customers Toggle search. Unsubscribing or as detailed in our Terms updates from our organization, https:,... 3 months ago ) 311 contact centre SVCS Representative: Receiving or making a high volume calls. Location to see 311 call Center Representative is $ 28,499 in United.... Template can help you attract an innovative and experienced call Center customer service Representative Careers are added daily on.. Is on SimplyHired computerized tracking system for tracking purposes City services and information ownership over Content... With new job opportunities with Columbus Public Health reviews from NYC 311 a service... Find your next 311 customer service inquiries in a complex, fast-paced and challenging call Representative... Years honing my upselling techniques, conflict resolution skills, and other on... Asked questions about 311 ; Frequently requested services handle time by unsubscribing or detailed., locating, and providing information already had me onboarding and training new employees a timely and accurate.. & Android users 11 311 call Center 311 call center representative job description Public Safety Careers of requests and situations! Can help you attract an innovative and experienced call Center Representative at Verizon, I spent two honing. Specialists can help you attract an innovative and experienced call Center Representative at NYC.... Ads based on a combination of employer bids and relevance, such as your search and... Gathered, verified and entered all required customer information into a computerized tracking system for tracking purposes 25.